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Apple launches repair programs for iPhone X & MacBook Pro 2017

If your iPhone X is experiencing touch issues with the display you may be able to get it repaired for free. Also, some MacBook Pro are affected by problematic SSDs that can also be replaced.

iPhone X Touch Screen Repair Program

Apple has launched a new replacement program that will replace the iPhone X display module for free.

Apple has identified an issue with some iPhone X displays. the affected deisplays experience touch issues due to a component that might fail on the display module.

An affected device may exhibit the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

The issue only affects the iPhone X and if you have an affected device Apple will repair it free of charge.

If you believe you have paid for a repair that may have been caused by this issue Apple may also offer you a refund.

The free repairs available as part of this program are limited to 3 years from the date of purchase.

To organise a free repair please contact Apple Support.

MacBook Pro SSD Repair Program

Apple has identified an issue with a limited number of 128GB & 256GB SSDs used in 13-inch MacBook Pro (non Touch Bar).

The issue may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.

Repairs of affected devices will be repair free of charge. If you registered your MacBook Pro with Apple they will send you an email notifying you of the program.

How to check if you MacBook Pro is eligible?

The program is available for 3 years after the date of purchase.

The repair process

The repair process will take at least a few hour and all data on your MacBook Pro will be erased.

It is critical that you backup your Mac prior to taking it in for service.

Contact Apple Support to begin the repair process.

Apple launches repair programs for iPhone X & MacBook Pro 2017