1. We Respect Your Privacy
1.1 Your Mac Tech Pty Ltd (ABN 51 604 903 513) respects your right to privacy and is committed to protecting the personal information of our customers and website visitors. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, and protect your personal information.
1.2 “Personal information” means information that can identify you.
2. What We Collect
2.1 We may collect personal information you give us directly, such as through our website, over the phone, by email, or in person.
2.2 This can include your name, phone number, address, and email address, so we can respond to enquiries, provide updates, and process a service or product order. We may also collect information when you give us feedback, tell us about your circumstances relevant to a job, provide payment details, or contact our support team.
2.3 We may also collect any other information you choose to share with us while we’re working with you.
3. How We Collect It
3.1 We collect personal information when you interact with us in person, by phone or email, through our website, or while we’re providing a service to you.
4. How We Use It
4.1 We use your personal information to provide our services, respond to enquiries, and keep you updated on work in progress. We may also let you know about other services that might be useful to you, and use information to help us improve what we offer.
4.2 We may contact you by phone, email, SMS, or mail.
5. When We Share Your Information
5.1 We may share your personal information with people who help us deliver our services, such as staff, insurers, professional advisers, subcontractors, and the software, cloud service, and hardware suppliers or distributors we work with to set up, licence, or supply a product or service you’ve requested, only where it’s genuinely needed for that purpose.
5.2 We may need to share information if required by law, such as in response to a court order, subpoena, or law enforcement request.
5.3 We may use your personal information where reasonably necessary to protect our legal rights, property, or safety, or that of our customers or others.
5.4 Some of the tools and services we use to run our business (such as cloud storage, email, or hosting providers) may store or process information on servers located outside Australia.
5.5 If our business is ever sold or restructured, relevant customer information may be transferred as part of that process, under a duty of confidentiality, and only where necessary.
5.6 By giving us your personal information, you agree to this Privacy Policy. Where we share your information with someone else, we ask them to handle it in line with this policy too.
6. Website Analytics and Advertising
6.1 We use Google Analytics to understand how visitors use our website (for example, which pages are visited and how people navigate the site), so we can improve it. This information is used in an aggregated way and is not used to personally identify you.
6.2 We do not run advertising on our own website. However, if you arrive at our website after clicking an ad we’ve placed elsewhere (for example, on Google or social media), tracking code may record that visit so we can understand how well our advertising is working. This works the same way as our general analytics above, it helps us measure results, not identify you personally.
6.3 Most web browsers let you control or block this kind of tracking through your browser or device settings. Doing so won’t affect your ability to use our website, though some site features may work slightly differently.
7. Keeping Your Information Secure
7.1 We take reasonable steps, physical, electronic, and procedural, to protect the personal information we hold from misuse, loss, and unauthorised access or disclosure.
7.2 No method of sending information over the internet is completely secure. While we take care to protect your information, we can’t guarantee the security of information sent to or from us over the internet.
8. Accessing Your Information
8.1 You can ask us for details of the personal information we hold about you. We may charge a reasonable administrative fee for providing this, in line with the Privacy Act 1988 (Cth). If you believe any information we hold about you is incorrect, out of date, or incomplete, please contact us and we’ll be glad to update it.
8.2 In some circumstances set out in the Privacy Act, we may need to decline a request for access to your information.
9. Privacy Complaints
9.1 If you have any concerns about how we’ve handled your personal information, please get in touch through our contact form. We take privacy seriously and will respond as soon as we can.
9.2 If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC), the independent body that oversees privacy in Australia, at oaic.gov.au or on 1300 363 992.
10. Changes to This Policy
10.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page, so it’s worth checking back occasionally.
11. Our Website
11.1 General website data: when you visit our website, we may automatically collect some technical information, such as your browser type and the page you came from. We use this in an aggregated way to understand how our site is used and to improve it.
11.2 Cookies: our website may use cookies, small files that help recognise you when you return and remember details about your visit. Cookies aren’t harmful and don’t damage your device. Most browsers accept cookies automatically, but you can change your browser settings to block them if you prefer, though this may affect some website features.
11.3 Links to other websites: our website may contain links to other sites that we don’t own or control. These are provided for your convenience. We’re not responsible for the privacy practices of other websites, and we’d encourage you to check the privacy policy of any site you visit.
Questions about this policy? Contact us at 1800 738 031 or via our Contact page.