macbook keyboard repair program

Apple MacBook Keyboard Repair Program

Apple has extended its keyboard repair program to the 2018 MacBook Pro , 2018 MacBook Air and the just released MacBook Pro 2019. Free repairs are available for repeating, sticky or not working keys.

Apple says a small number of MacBooks are affected by issues with the new butterfly keyboard. The issues that are covered by this program are:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

The MacBook models now included in the program are:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018) 
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)

To identify your MacBook model to see if it is eligible for this program:

  • Click on the Apple () menu
  • Select About This Mac
  • Check to see if it is the list above

Please see the Apple Support page if you would like to book your MacBook in for repairs.

The new 2019 MacBook Pro has included some updates to improve the reliability but as it still included it in the program.

Another change in the newest MacBook Pro computers is with the keyboard. While Apple says the vast majority of its customers are happy with the keyboard, they do take customer complaints seriously, and work to fix any issues. 

To address the problem, Apple said they changed the material in the keyboard’s butterfly mechanism that should substantially reduce problems that some users have seen.

The Loop
Apple MacBook Keyboard Repair Program