Mac Support & Setup

Whether you’re setting up new Macs for the team, moving to new hardware, dealing with something that’s been running slowly for weeks, or need a hand getting your business software working properly, we help Melbourne businesses keep their Apple devices running the way they should, without the runaround.

Setting up or migrating to new Macs, iPhones & iPads

New hardware should feel like a fresh start, not a headache. Whether you’re setting up new devices from scratch or upgrading one Mac or your whole team’s hardware at once, we migrate files, email and settings from old devices, configure security appropriately for your business, and make sure everyone’s device is ready to use from day one, so downtime is kept to a genuine minimum.

Managing business iPhones and iPads

Shared iPads on a shop counter, staff phones that need company email and apps set up properly, or a tablet that’s been handed down through three different employees without ever being wiped between them, these all need a bit more thought than a personal device. We help set up business iPhones and iPads properly from the start, and make sure devices are securely wiped and reset when a staff member leaves or a device gets reassigned, so old data and access don’t linger on hardware that’s moved on to someone else.

Troubleshooting a slow or unreliable Mac

If a Mac has slowed down, keeps freezing, or is showing storage warnings that don’t make sense, we’ll find out what’s actually going on, a full drive, too many start-up items, ageing hardware, or software that’s fallen behind, rather than just suggesting a restart and hoping it sticks. Where it makes sense, an SSD or memory upgrade on an older but otherwise capable Mac can be a genuinely cost-effective way to extend its working life rather than replacing it outright.

Software support for your business

We help install, update and troubleshoot the software your business relies on day to day, and get new starters set up consistently so every Mac in the office is configured the same way, not left to drift apart over time.

Supporting a mix of Macs and PCs

Most of the businesses we support run mainly on Mac, but we know real offices are rarely one platform only. If you’ve got a mix of Macs and Windows PCs, we can support both, so you’re not stuck juggling two different providers just because not everyone’s on Apple.

Running Windows software on Mac

Some businesses still need the odd Windows-only application, often for a specific accounting, banking or industry-specific tool that has no Mac equivalent. Parallels Desktop lets you run Windows alongside macOS on the same Mac without a second computer, and we can help get it installed and configured properly.

Creative software support

For businesses using Adobe Creative Cloud for design or marketing work, we help with installation, licensing and general Mac-side troubleshooting, so the tools are ready when your team needs them. See our page on support for creative and design businesses for more detail.

Onsite, remote, or over the phone, however suits you

However you’d rather get help, onsite, remote, over the phone, or by email, we work around what suits your business, so getting support doesn’t mean rearranging your whole day around it.