Straightforward pricing, with no ongoing contracts and no surprises. Whether you need ongoing support for your business or a hand with your home setup, pay as you go at our standard hourly rate, or prepay a business pack and pay less per hour.
Hourly rates
Pay as you go
$180 per hour
No commitment
Flexible business packs
Prepay a block of hours at a discounted rate and use them whenever you need, within 12 months.
5 hours
$850 total
$170 per hour
Save $50
10 hours
$1,600 total
$160 per hour
Save $200
20 hours
$3,000 total
$150 per hour
Save $600
Prices exclude GST.
Why businesses and families choose us
Australian owned and operated, serving Melbourne since 2014 with support across the greater Melbourne area, and no call-out fee for onsite visits within 20 kilometres of the Melbourne CBD.
Common questions
Do you charge a call-out fee?
No, not for onsite visits within 20 kilometres of the Melbourne CBD.
How is my time billed?
Onsite visits have a one-hour minimum, then billed in 30-minute increments. Remote support has a 30-minute minimum, then billed in 15-minute increments.
Do you help outside business hours?
Yes, we do. Work done on weekends, public holidays, or outside 8:30am to 5:30pm on weekdays is charged at double the standard rate.
How long does a typical visit take?
Most straightforward jobs, like a Mac setup or troubleshooting session, take around one to two hours, though this depends on what’s involved.
How do business packs work?
You pay for the hours up front and use them whenever you need support. Unused hours expire 12 months after the invoice date.
How do I pay?
Bank transfer is our preferred payment method, and details are included on every invoice.
No lock-in, ever
There’s no ongoing support contract and no lock-in. Pay as you go whenever you need us, or prepay a pack if you’d like a lower hourly rate. It’s entirely up to you.
Questions about pricing?
Call us or request a call back and we’ll talk through what your situation actually needs.
Full terms, including our standard service conditions, are available on our Terms & Conditions page.