Get Running, Fast
Drobo products are engineered to the highest standards, but occasionally something goes wrong and that’s when we kick into high gear. Your standard warranty entitles you to receive a replacement Drobo following receipt of your failed unit. But with DroboCare, we’ll send the replacement unit right away, so you’ll have it in just a few days.
Drobo’s standard warranty provides 24×7 technical phone support for the first 90-days following purchase. But with DroboCare, you receive 24×7 technical phone support with your extended plan. Web Portal support and many other online benefits are also provided.
If you buy a new Drobo product, we will provide migration assistance from an older Drobo product while you are covered by the initial 90-day DroboCare. Extended migration assistance is also provided to users that purchase a one year DroboCare support plan.
When it comes to upgrading your Drobo to a larger or newer version, you have several options. Please use the Supported Disk Pack Migrations chart to see how you can upgrade from your existing Drobo.
As a member of DroboCare, we will provide assistance moving data around when problems occur. We will send you a Migration Kit, allowing you to safely relocate your data, while we attempt to restore your Drobo. The Migration Kit consists of a Drobo loaded with HDD’s and cables for connectivity.